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Service testing
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Service testing is a way to help us monitor the quality of our
services. Service testers are recruited to call or come in to our offices, posing as
customers and then giving us feedback on the experience they had
or service they received. This gives us essential information
about the way that we deal with and respond to enquiries.
If you would like to get involved as a service tester contact
Jim Dean, Head of Service Improvement on 01403 226141 or email:
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